Ms. Tonia was the Manager who helped recently and it was a pleasure to interface with her. Questions regarding rental options were answered promptly while taking time to make sure what I rented was what I needed. She made my life much easier that day.
Nice place for storage. Safe and secure.
The customer service is horrible. They never return calls, lose payments and now you cannot even leave a message. When I first stored my thing there, the people were fantastic. I could pay my bill on line and it was easy. Now "corporate" changes your user id without notification and you cannot get it. The best up-grade - now you can pay by check.
Outstanding individuals such as Ms. Tonia are the lifeblood of any flourishing business. I wish her well in her career and appreciate the great experience during a challenging move.
The service is friendly and the ability to pay online is convenient. That being said, I had only two issues but one was a pretty big one in my estimation. First, they do jack the rate up substantially, and it's not an annual increase, it just seems to be when they feel like it. Secondly, I had to pay extra for a "climate controlled unit" because they said that's all they had at the time. It was far from climate controlled. I should have known when I looked at it before taking it, but I was desperate at the time. The threshold in to the unit was rotted out and not attached in any way. Spray foam insulation they had applied around the door frame was loose and just hanging there. There were leaves, dirt and empty rodent baits in the unit. I just moved out and while I appreciated them pro-rating my final payment so I wouldn't have to pay a full month, I didn't appreciate the mold and mildew on some of my items in their "climate controlled unit". I told the person on duty who was un-interested. I will not be using Public Storage again.
This Public Storage is simply Awesome and Tonya was a TRUE GOD SENT. Her customer service & suggestions were everything we needed to get the job done.
AWESOME! AWESOME! AWESOME!
I relocate every two to five years for work and a storage facility is critical to my success. However the most crucial when relocating is finding individuals to A.) work with you B.) help find what you need when you are not completely sure what that is and C.) happy to help a human out.
Finding individuals who are happy to help is the most challenging...That's where the Clayton, NC Public Storage applies.
Thank you Tonia!!!
Public Storage is a US Storage based in Clayton, North Carolina. Public Storage is located at 850 S Lombard St, Clayton, NC 27520, USA.
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