I bought tires from here, every time (4) I brought my car back for rotation and balance. I tell them everytime DO NOT CHECK MY AIR FILTER. Welp they do anyways. Then they leave my airfilter box open then my check engine light comes on. The staff there cant even do simple work. I cant even trust that they are even doing the tires correctly. AVOID THIS PLACE. There are much better local shops in Clayton.
About a month ago my girlfriend went to have her car repaired. I believe the mechanic that helped her was named Tom or Tim ? Long hair young man she said. She said he was very nice and knowledgeable about what exactly had to be done. She found him to be quite honest and willing to help her immediately. Car is running great and we will continue to use this place in the future. I do not understand when I read other reviews that say the place is dishonest! Maybe they go to other places and those people try to put the Pep Boys down when they are the real crooks! :-)
I've always received excellent customer service at Pep Boys. The staff is informed and upfront regarding work needed on our vehicles. I've noticed a low employee turnover rate, so the staff has a good rapport with the customers.
Complete waste of time. I scheduled an oil change and NC inspection the week prior, and received a phone call from the store the night before the appointment to confirm. I show up five minutes before my appointment time only to be told when I check in that they "don't know how long it will be until we can work on your car, since we have 10 appointments at 9AM, and only 6 bays....." "We get people in on a first come, first served basis." What is the point of letting customers schedule an appointment in the first place if you have no intention of honoring it? Why allow more appointments to be scheduled at a given time than you have the ability to service? I get that people might cancel, but in any other business, that is where walk-in customers fill in the gaps. The attendant at the desk then asked me if I would like to re-schedule..... Seriously? Why would I re-schedule to have my time wasted again! If the customer service is that bad, who knows what the workmanship is like in the shop itself...
Thanks again, Tom or Tim!! You are an asset to that business .
My Alternator died on a Saturday evening with nobody open to look at it. I had it towed to my local Pep Boys and left it for early bird check in. They opened at 9 am Sunday morning (one of the few places that do). I called around 9:30 to make sure they got the SUV and would be able to work on it. Being a Ford Escape 6 cylinder the alternator replacement was a difficult job. There is no easy way to get to it, and it best removed from under the vehicle. I was quickly told what the estimated cost might be and how long the work should take. They thought that they could get it done before the end of the day (at 4 pm). I called back around 3:15 to check on the progress and Greg told me they had already finished it. I hailed an Uber to get there before closing and pay my bill. The cost was exactly what they said it would be, and the work was done well. My truck was also inspected for other problems (it's 13 yrs old) that I wasn't aware of. But there was no pressure to get it all fixed. I'll bring it back again when I got more money. Overall they did a fast and good job fixing a major problem for me, and now I can relax and make my commitments without having to rely on other transportation. Thank-you Greg and team for turning a huge problem into a small molehill.
Pep Boys Auto Service Tire is a US Car Repair based in Clayton, North Carolina. Pep Boys Auto Service Tire is located at 11999 US 70 Business Hwy W, Clayton, NC 27520, USA.
Please contact with Pep Boys Auto Service Tire using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Pep Boys Auto Service Tire opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Clayton